Privacy Policy
1. We respect your privacy
1.1 GO AHEAD INVESTIGATIONS respects your right to privacy and is committed to safeguarding the privacy of our clients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2 “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1 GO AHEAD INVESTIGATIONS will, receive and store personal information you enter onto our website contact us page and any information provided to us directly or given to us in other forms.
2.2 You may provide basic information such as your full name, phone number, address and email address to enable us to send information, provide updates and process your service request. We may collect additional information at other times, including but not limited to when you provide feedback, when you provide any information about your personal or business affairs, change your content or email preference, provide financial information.
2.3 We may also collect any other information you provide while interacting with us.
3. How we collect your personal information
3.1 GO AHEAD INVESTIGATIONS collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties, if we do, we will protect it as set out in this Privacy Policy.
4. Use of your personal information
4.1 GO AHEAD INVESTIGATIONS may use personal information collected from you to provide you with information, updates and our services. We may use your personal information to improve our services and better understand your needs.
4.2 GO AHEAD INVESTIGATIONS may contact you by a variety of measures including, telephone, email, SMS or by mail.
5. Disclosure of your personal information
5.1 We may disclose your personal information to agents or subcontractors as and when deemed reasonably necessary for the purposes set out in this policy. Personal information is only supplied to a third party when it is required for conducting our services.
5.2 We may from time to time be required to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3 We may also use your personal information to protect the copyrights, trademarks or safety of GO AHEAD INVESTIGATIONS.
5.4 Information that we collect may be required to be stored, processed in or transferred between other parties in countries outside of Australia in conjunction with section 5.1 of this policy.
5.5 By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this policy. Should we disclose your personal information to any third parties, we will request that the third party follow this Policy regarding handling or storing of your personal information.
6. Security of your personal information
6.1 GO AHEAD INVESTIGATIONS is committed to ensuring that the information you provide to us is kept secure. In order to prevent unauthorised access or disclosure, we have in place suitable physical and electronic security measures to safeguard and secure information and prevent it from misuse, interference, loss, and unauthorised access, modification and disclosure.
6.2 The transmission and exchange of information is carried out at your own risk. GO AHEAD INVESTIGATIONS cannot guarantee the security of any information that you transmit to us, or receive from us. Although we have taken measures to safeguard against unauthorised disclosures of information, we cannot assure you that any information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
7. Access to your personal information
7.1 You may request details of your personal information that we hold about you in accordance with the Provisions of the Privacy Act 1998 (Cth). If you would like a copy of the information we hold about you, or you believe that any information we do hold is inaccurate, out of date, incomplete, irrelevant or misleading, please request or inform us by email at info@goaheadinvestigations.com.au.
8. Complaints about privacy
8.1 If you have any complaints about our privacy practices, please provide your complaint in writing and post to PO Box 6027, Point Cook VIC 3030. We take complaints seriously and will reply in writing within 5 business days after receiving written notice of your complaint.
9. Changes to Privacy Policy
9.1 Please be aware that we may change our Privacy Policy at any given time in the future. Any changes or amendments made to this Privacy Policy will be effective immediately and will published upon our website. We encourage you to periodically revisit and review our Privacy Policy.
10. Website
10.1 When visiting our Website When you visit our website (www.goaheadinvestigations.com.au) we may collect certain information such as browser type, device type, date visited, pages you viewed, geographical location and IP address. This information is used for analytical purposes on how people use our website, and to help us better understand how we can improve the site.
10.2 Cookies We use cookies on our website. Cookies are very small files which a website uses to identify you when you visit or re-visit the site and store details about your use of the site. Cookies are not programs that access or damage your computer. Most web browsers automatically accept cookies, however, you can choose to reject cookies by changing your web browser settings. By changing your browser settings this may prevent you from taking full advantage of our website. Our website also uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on other websites you visit.
10.3 Third party sites Our website may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that GO AHEAD INVESTIGATIONS is not responsible for the privacy practices of other such linked websites. We encourage our website users to be aware when they leave our website users should read the privacy statements of each and every other website that collects personal identifiable information.